Student Resources & DE Help

• • • Canvas Login Instructions
    • Browser & System Requirements
    • ​Canvas Support
      
      • Inside Canvas: "Help & More" (question mark icon) in the global navigation menu
        
      • Canvas Chat Support: Live, 24/7 Online Canvas Chat support
      • Canvas Student Guides (step-by-step walkthrus & video tutorials)
        
    • District Helpdesk 
      • Contact RCCD Technology Helpdesk​​​ (login and email assistance)​
      • Helpdesk phone: (951) 222-8388 (business hours)
        

Need more help using Canvas? View RCCD's​ non-graded Canvas Basics course--no enrollment is needed. It will help you prepare for online learning and navigate Canvas, so you can get the most from your learning experiences.

​Read these Canvas and Zoom Tutorials for further info:

• • • How do I reply to a discussion as a student?
    • How do I view my grades in a current course?​
    • How do I upload a file​ as an assignment submission in Canvas?
    • More Canvas Guides for Students
    • Connecting to Zoom​ (User Guides)

Online Course Schedule 

The schedule of classes includes a list of courses that are available fully online and courses that combine online and face-to-face instruction. See the course schedules for Riverside City College, Moreno Valley College, and Norco College for more information.

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​Online Course Registration 

Once you've decided which courses you wish to take, you can register for those courses in person at any of the three RCCD colleges or through the RCCD Webadvisor system. You can access Webadvisor by clicking the link below. Login instructions are provided on the Webadvisor site. For more information on course registration, visit your local college's website or contact their Admission and Records department.​​

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Online Student Services​​

​Student Services for all three colleges can be accessed inside Canvas, quickly and easily. 

• • • Go to the RCCD MyP​ortal Website (also called Single Sign-on or SSO).
    • Use your district email address and password to log in.
    • Click on the Canvas icon or the tool you wish to access.​
      
      

After logging into the portal, click on the Student Services for your college below:

• • • ​MVC Student Services
    • Norco Student Services
    • RCC Student Services​​

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Online Bookstore 

Students may purchase course textbooks and materials online through the online bookstore of each college. Visit the Moreno Valley College Bookstore, the Norco College Bookstore, or the Riverside City College Bookstore to find and purchase your learning materials.

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Student Online Readiness 

Are you ready to be successful in your Online or Hybrid Classes? Several self-assessment tools are available on the Getting Started page. You may also wish to view the set of Online Student Readiness Tutorials created by the California Community Colleges Chancellor's office - a series of interactive multimedia tutorials that address the real challenges experienced by online students, new and experienced while pursuing success in online classes.

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Online Counseling & Tutoring 

Each college offers counseling services to help students plan their academic pathways and provide guidance on a variety of issues. Visit Riverside City College Counseling and Advising, Moreno Valley College Counseling Services, and Norco College Counseling to arrange a meeting with a counselor. 

Free tutorial services are also available at each of the three campuses. You can find their websites have helpful information about setting up appointments:

• • • Riverside City College Tutorial Services
    • Moreno Valley College Tutorial Services
    • Norco College Tutorial Services 

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Non-California Residents 

According to a US Department of Education 2010 regulation, RCCD is required to obtain authorization from a state if any of that state's students enroll in a distance education course at one of RCCD's three colleges. Several states are requiring fees for this authorization. As a public institution, RCCD cannot require students to pay this fee. If you live in one of the following states, AL, AR, IN, KY, LA MD, MN, NY, OR, UT, and WY, that requires an authorization fee, you will not be allowed to enroll in distance education courses. If you enroll in an online course, you will be dropped within 48 hours of enrollment. If you have further questions about this situation, please check the contact information for individual States in your state about fee requirements. The procedure for complaint resolution follows.
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Complaint Resolution

As part of the process, RCCD is required to provide current and prospective students with contact information for filing complaints.

• • • For complaints regarding grades, course requirements, and course procedures, follow the RCCD grievance process which is outlined i​n AP 5522 Student Grievance Process.
    • If any issue cannot be resolved internally, you may file a complaint with your state. The Contact Information for the Individual States provides a phone number, email and/or links to state agencies for all 50 states, the District of Columbia, and Puerto Rico.
    • RCCD's three colleges are accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC). ​The ACCJC provides information for those who wish to make a complaint against member institutions and/or against the ACCJC.
    • Students may also file complaints with the State Chancellor's Office, www.cccco.edu and the
      US Department of Education, US Dept. of Education, 400 Maryland Ave., SW, Washington DC 20202.
    • For questions concerning the complaint process or the new US DoE regulations affecting distance education, contact the Distance Education office, at 951-222-8195.

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